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Aventures et leçons d’une gestionnaire de crise

tapper à l'ordinateur avec café
Rédigé par
Michelle Ward

Michelle Ward

Est-ce que l’idée de tout laisser tomber sans préavis et vous envoler vers une région éloignée pour répondre à une catastrophe environnementale vous excite? Si oui, vous êtes peut-être fait pour une carrière en gestion de crise. Mais êtes-vous prêt à bien réagir dans une situation de crise difficile? Michelle Ward, vice-présidente au bureau de Vancouver de NATIONAL, partage son expérience personnelle et les leçons qu’elle a apprises lorsqu’elle a été appelée à gérer une importante crise sur le terrain dans un endroit éloigné. (Le billet est en anglais.)


Does the thought of dropping everything at a moment’s notice to fly to a remote location and respond to an environmental disaster make you excited with nervous anticipation? Then maybe you’re a crisis junkie. But how prepared are you to excel in a challenging crisis situation?

Last year I got a call that asked just that of me. It began with the company only needing a day or two of support that I could provide from my office in Vancouver, to boarding a plane the next morning and flying to a remote First Nations community on the north coast of British Columbia. And by remote, I mean a place with no Tim Hortons or Starbucks, no restaurants, and not even a hotel!

A tug had run aground and was leaking diesel fuel into the ocean. How hard a problem is that to solve? It’s actually very difficult! It involves emptying the tug of fuel, preparing to move it, and finally actually removing it from the ocean. It was not an easy or fast task.

So what did I learn during the 26 days I spent on the ground?

  1. Be flexible – And I mean about everything! I had to be flexible about where I slept (which translated to where I was told to sleep), what I ate (there were very few choices), the long hours I worked, and the group I was with wordsmithing media statements and key messages.
  2. Be resourceful – The command centre, which involved about 50 people, was working out of the First Nation’s band office. This space was not designed to accommodate that many people. On good days, I was lucky to have a chair to sit in, never mind a desk or a reliable internet connection. I had to be resourceful to create a space where I could work effectively.
  3. Be gracious – I was a guest in a very tight-knit community. Many of the community members were directly impacted when fishing and other harvesting activities were prohibited because of the leaking diesel fuel. Some people were wondering how they were going to feed their families over the coming months. My problems were small in comparison.

If you ever get the opportunity to be part of a crisis team, say yes! It won’t be easy and many things will be out of your control, but it will absolutely make you a better communicator and possibly a better person.

——— Michelle Ward était Vice-Présidente, Cabinet de relations publiques NATIONAL