Les millénariaux seront la première génération de l’histoire à bénéficier d’un pouvoir d’achat plus faible que celui de leurs parents.
Conséquemment, leurs habitudes de consommation évoluent. Cela se traduit notamment par un désir d’investir dans des produits qui reflètent leurs valeurs de justice sociale — particulièrement dans le domaine de l’alimentation.
Jason Stemm, vice-président chez notre compagnie sœur Padilla, partage quelques tendances illustrant ce changement de mentalité chez les jeunes consommateurs. (L’article est en anglais.)
Now that Millennials are even accused of killing sex, the idea of consumerism that has driven our economy must be reconsidered. Despite having unprecedented debt and facing the notion of being worse off financially than the generation before, socially conscious brands have been emerging with consumers of all ages, but probably none more than this group. Further, established brands have had to react to the changing market place driving industry change.
Despite the financial realities of millennials, by not buying houses, cars, diamonds and rounds of golf, they do have money to spend in other categories, and food and beverage has benefited greatly. The reasons can vary for a brand’s attraction, but common threads are that it is newer, smaller and has shared social values. Organics, free trade, humanely raised, and hand-crafted are all cues to woke consumers that this isn’t your father’s meal. Some brands are “woke-washing” their image by using terms like “natural” or “hormone free” even though no changes were made to the product or it is not an industry-condoned practice.
There's a growing segment of consumers that evaluate purchase decisions on a broader value set. Price consideration is lessened, and while convenience is important, it is balanced against other elements such as packaging waste and supporting local communities.
The Winter Fancy Food Show [held January 13-15, 2019 in San Francisco] is always a good place to find products that appeal to this woke consumer. It is more focused and manageable than Expo West [another major food trade show in Anaheim], which cuts across many consumer categories, and a great place to see innovation and emerging trends. Companies exhibiting tend to be smaller, higher priced, and have a better story to tell. Making that story relevant and receptive to the woke consumer is critical to success. The way brands convey their messages across a diversifying marketplace is more challenging than ever due to a few trends, noted below:
E-commerce is still developing. Only 13% of retail purchases happened online in 2018, and perishable food in particular trails other categories. Consumers may be finding your brand in gourmet food stores and Whole Foods as well as Amazon, Walmart, and 7-Eleven. Your positioning, presentation and customer can vary greatly, especially for products that are not entering a well-established category. One client with this challenge would like to be in the produce department but is often positioned next to soy sauce or broth.
I just want to say one word to you… plastics. Yes, packaging is prime real estate for messaging and conveying the brand message, but the woke consumer is considering packaging beyond that. The “war on straws” is well underway and Whole Foods made it clear that a peeled orange in plastic packaging is unnecessary. As people wake up to environmental threats, their understanding of sustainability is more encompassing. At one point, Food Miles were the marker of sustainability. Then production and transportation inputs and outputs were considered, as well as the workers and communities producing it.
While package claims can play fast and loose, certified labels provide some level of credibility behind them and are becoming increasingly decipherable by the woke consumer. USDA Organic, NON-GMO Project Verified, Fair Trade, Marine Stewardship Council, and Certified Humane provide skeptical consumers with an added credibility of the claim certified by a third-party.
The days of households balancing the checkbook by minimizing the food budget and selecting the brand with the best deal or biggest coupon that week are not over, but when it comes to the “woke” consumer, the evaluation does shift.
This article was initially published by our sister company Padilla on The Buzz Bin.
——— Jason Stemm était vice-président à Padilla, société sœur du Cabinet de relations publiques NATIONAL